To begin with, all guests who have made reservations during this period will receive a full refund, as the worldwide recommendation from health authorities is that you avoid travel – with airlines even restricting to the maximum or even canceling flights. In addition, a $ 250 million fund has been set aside to help hosts cover the costs of cancellation. But the budget will be compromised in any way: the payment will be 25% of the total that the cancellation policy would entitle. In addition, a $ 10 million fund has been created to provide additional assistance to the Superhosts, who are veteran hosts who strive and have excellent numbers, in addition to offering complete customer experiences, including sightseeing. As of April, members of this group will be able to receive a fee of US $ 5,000 to compensate for the lack of reserves. Fixed situation Previously, Airbnb had not made it clear what the refund strategy would be because of covid-19. Without the separate money, some hosts were spending their own budget to repay and accused the company of negligence in the current situation. In a letter sent to hosts with houses or rooms registered on Airbnb, the company’s CEO, Brian Chesky, apologized for the confusing way of communicating earlier and for not consulting all sides before starting a policy. Last week, Airbnb had already reported a partial shutdown of its activities, including the suspension of martketing and cut in salaries and executive bonuses.
